Payouts and reconciliation
Understand each bank deposit.
See which payments, fees and adjustments make up a payout. Match the report to the deposit in your bank account.
From payment to bank deposit
- 01CapturePayment submitted for processing
- 02SettlementProcessing and settlement records
- 03Payout calculationIncluded paymentsProcessing feesRefunds and chargebacksOther account adjustmentsPayout reportReference and amount
- 04Bank depositMatch the report to the bank statement
Match each deposit to its records.
One payout may contain several payments and adjustments. Keep the transaction, payout and bank references together.
- Start with payment activity
- Identify the payments included in the reporting period and their processing status. A captured or settled payment alone does not establish that the bank has received a deposit.
- Read the payout calculation
- Review the included fees, refunds, chargebacks and other adjustments. Use the payout report to explain the amount rather than subtracting a processing rate from total sales.
- Match the bank deposit
- Match the payout reference, amount and bank statement entry. Keep unmatched entries open until the difference is explained; a scheduled payout and a received deposit are different states.
When the deposit differs from the sales total.
- Timing and reporting periods
- Compare the same account, currency and reporting period. Payments captured after a cutoff may appear in a later report. Your account’s payout schedule and bank processing affect receipt.
- Later adjustments
- Refunds or chargebacks can relate to an earlier sale. Locate the original transaction and the adjustment entry so the change remains traceable across reporting periods.
- Unresolved differences
- Collect the payment reference, payout reference, relevant dates and the unexplained amount for account support. First payouts, reviews, holds, reserves and holidays can affect timing.