Disputes

Manage chargebacks with a clear record.

Understand the claim, decide whether to accept or challenge it, and keep the response on time. Follow the outcome and its effect on your account.

Explore dispute guidance
Dispute noticeReview. Decide. Respond.
Review the claimReason and amount
Respond in timeCase deadline
AcceptRecord the decision
ChallengeSubmit relevant evidence

Purchase · Fulfillment · Communication

Follow the case outcomeDecision and account adjustment
Evidence supports a response. It does not guarantee a decision in the merchant’s favor.

Know what needs a response.

Claim and deadline
Read the reason, disputed amount and deadline on the notice.
Original payment
Match the case to the order, transaction and customer records.
Account impact
Follow the disputed amount, applicable fees and later adjustments.

How it works

From notice to resolution.

Each response should address the specific reason for the dispute.

  1. Review the notice

    Check the claim, original payment and response deadline.

  2. Choose your response

    Accept the dispute or challenge it with relevant supporting records.

  3. Complete the response

    If challenging, submit the requested evidence within the case deadline.

  4. Follow the outcome

    Track the decision and match the account adjustment to the original payment.

Case outcomes follow the applicable network process. Fees and response options are governed by your account terms.

Relevant evidence is stronger than more paperwork.

The purchase
Use the order, receipt and terms that relate to the disputed transaction.
Delivery or service
Provide fulfillment records that address the claim, such as proof of delivery or service completion.
Communication and refunds
Include relevant customer correspondence and records of any funds already returned.