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Payouts

From customer payments to your bank.

See the payments and adjustments behind each payout. Follow the amount from your account records to the deposit at your bank.

Discuss your payout setup

Payout schedules, reserves, reviews and bank processing depend on your account terms.

Payout breakdownFrom activity to deposit.
Included paymentsEligible activity
FeesProcessing charges
AdjustmentsRefunds, disputes, reserves
Payout amount
Bank depositMatch the amount and reference

Pending activity is not yet available for payout.

A payout report and a posted bank deposit are separate records.

Understand the amount you receive.

Included payments
Identify which payments are eligible for this payout and which remain for a later period.
Fees and adjustments
Review processing fees, refunds, disputes and reserve movements against the included activity.
Bank deposit
Use the payout amount and reference to locate the credit at your receiving bank.

How it works

From payment to bank deposit.

Card processing, payout calculation and bank receipt are separate stages.

  1. Capture

    An authorized card payment is submitted for processing.

  2. Settlement

    Processing and settlement records establish the payment activity.

  3. Payout calculation

    Eligible activity is combined with fees and account adjustments.

  4. Bank deposit

    The receiving bank posts the deposit. Match its amount and reference.

First payouts, reviews and account conditions can affect timing. A missing payout is not a reason to charge the customer again.

When a payout needs attention.

Not yet received
Check the payout status, schedule and bank holidays. Contact merchant support with the payout reference if it is overdue.
Failed or returned
Check the payout status and receiving bank details before requesting a correction through account support.
A different amount
Compare included transactions and adjustments with the bank credit before closing the period.