Reconciliation
Know what makes up every deposit.
Match payments and adjustments to the payout report, then match the payout to your bank. Separate timing differences from amounts that need investigation.
ReconciliationMatch the records.
Connect the records behind the balance.
- Payment activity
- The original sale, fees, refunds and dispute adjustments.
- Payout report
- The activity included in a payout and the resulting amount.
- Bank statement
- The credit received, posting date and bank reference.
How it works
Match sales to your bank deposit.
Start with one merchant account and currency, then follow the records through.
Choose the account and period
Choose the account, currency and reporting period.
Match the activity
Total the payments, fees and adjustments included in the payout.
Match the deposit
Compare the payout amount and reference with the bank credit.
Investigate differences
Explain timing differences and investigate amounts that remain unmatched.
An expected payout is not proof of bank receipt. Report fields and access depend on your account configuration.
Understand differences in your records.
- Different dates
- A sale, payout and bank credit may fall in different periods. Compare the relevant dates before treating a record as missing.
- Changed amounts
- Look for refunds, dispute fees, reserve movements and adjustments to earlier payments.
- Missing records
- Keep the account, payment and payout references together when requesting an investigation.